‍On this page, words contained in bolded brackets have the meaning immediately preceding their appearance in bolded brackets, and carry that meaning throughout this page whether they are capitalised or not.

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This website available at www.counselr.com.au (Website) is owned and operated by Counselr Pty Ltd (we, our or us). By using this Website to send information, you agree to the privacy policy contained on this webpage (Privacy Policy) and the terms of use available at www.counselr.com.au/termsofuse (Terms of Use). Please read this Privacy Policy and the Terms of Use carefully and immediately cease using our Website if you do not agree to them.  

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This Privacy Policy explains how we collect, use, disclose, store and manage personal information inputted through this website in accordance with the Privacy Act 1988 (Cth).

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Information we collect: We may collect personal information including:

• Name, title and contact details;

• Identification and verification information;

• Employment and professional information;

• Information relating to legal matters, transactions or services we provide;

• Communications and correspondence with us;

• Website usage information;

• Any other information you provide to us.

This list is not exhaustive.

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How we collect it: We may collect personal information:

• Directly from you, your employees, agents, representatives or professional advisors;

• From government agencies, regulators, courts and public registers;

• Through our websites, events, subscriptions and communications; and

• From publicly available sources.

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How we use it: Your personal information is collected and used in connection with the services you enquire with us about and engage us to complete. We may use personal information to:

• Provide legal and professional services;

• Verify identity and conduct compliance checks;

• Manage client relationships and communications;

• Respond to enquiries and requests;

• Process payments and administer accounts;

• Manage events, seminars and marketing activities;

• Improve our services, systems and website;

• Protect our business, clients and systems;

• Comply with legal, regulatory and professional obligations;

• Establish, exercise or defend legal claims;

• Provide insights, send invitations, and offer services.

 

We may disclose personal information to:

• Our partners, employees and related entities;

• Barristers, experts, consultants and professional advisers;

• Courts, tribunals, regulators and government agencies;

• IT providers, cloud providers and other service providers;

• Insurers, auditors and compliance providers;

• Other parties where disclosure is required or authorised by law;

• In connection with a sale of all or part of this business, your name, position, company, email and address may be provided to the new owner, so that they may offering legal and other services to you.

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Data Security: We will take reasonable steps to ensure the security of your information however we make no guarantee against risks or physical interference with our hard disk drives, servers, or other data storage infrastructure owned or licenced by us.

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Data Retention: We retain personal information as reasonably necessary for our business, legal and regulatory purposes.

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Marketing Communications: We may use your contact details to provide updates, publications, event invitations and information about our services where permitted by law. You may opt out of receiving marketing communications at any time by following the unsubscribe instructions or contacting us.

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Access and Correction: You may request access to personal information we hold about you and request corrections if you believe the information is inaccurate, incomplete or out of date. We may refuse access where permitted by law, including where legal professional privilege, confidentiality obligations or other exceptions apply.

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Contact: If you have a privacy concern or complaint, please contact us at contact@counselr.com.au

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International Processing: Some of our service providers may process or store information outside Australia. Where personal information is transferred internationally, we take reasonable steps to ensure appropriate privacy, confidentiality and security safeguards are maintained.

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Updates to Privacy Policy: We may, at any time and at our discretion, vary this Privacy Policy by publishing varied terms on our Website. By continuing to use our Website after the Privacy Policy is updated, you agree to be bound by the updated terms. 

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‍Third party sites: Our Website may contain links to websites operated by third parties. Unless expressly stated otherwise, we do not control, endorse or approve, and are not responsible for, the content on or privacy policies of those websites. You should make your own investigations with respect to the suitability of those websites for your use.

‍‍Severance: If a provision of this Privacy Policy is held to be void, invalid, illegal or unenforceable, that provision must be read down as narrowly as necessary to allow it to be valid or enforceable. If it is not possible to read down a provision (in whole or in part), that provision (or that part) is severed from these Terms of Use without affecting the validity or enforceability of the remainder of that provision or the other provisions in these Terms of Use. 

‍Jurisdiction: If a dispute arises regarding this Privacy Policy, the laws of the State of Queensland, Australia will apply. In relation to any such dispute, you agree to submit to the non-exclusive jurisdiction of the courts of the State of Queensland, Australia. If you access this website in a jurisdiction other than Queensland, Australia, you are responsible for compliance with the laws of that jurisdiction, to the extent that they apply. We make no representation that our Website complies with the laws (including intellectual property laws) of any country outside Australia.